Having issues with the two factor authentication?

Launch a chat using the chat icon in the bottom right corner

Support staff will instruct you on how to verify your identity

Once verified, support staff will get you to verify the request with a video of yourself saying a randomly generated passphrase

Support staff will check your video, verify your identity and passphrase and reset 2FA on your account

You will receive an email with a link to set up your new 2FA