Having issues with the two factor authentication?
Having issues with the two factor authentication?
Instructions on how to reset your 2FA
Written by Copper Support
Updated over a week ago
- Launch a chat using the chat icon in the bottom right corner
- Support staff will instruct you on how to verify your identity
- Once verified, support staff will get you to verify the request with a video of yourself saying a randomly generated passphrase
- Support staff will check your video, verify your identity and passphrase, disable 2FA on your account and guide you through the process of setting it up again
- Once complete you'll receive an email confirming that 2FA has been reset
- Go to the login screen and log in with 2FA as usual