Having issues with the two factor authentication?
Having issues with the two factor authentication?
Instructions on how to reset your 2FA
Written by Copper Support
Updated over a week ago
- Launch a chat using the chat icon in the bottom right corner
- Support staff will instruct you on how to verify your identity
- Once verified, support staff will get you to verify the request with a video of yourself saying a randomly generated passphrase
- Support staff will check your video, verify your identity and passphrase and reset 2FA on your account
- You will receive an email with a link to set up your new 2FA